"Thank you for getting our carpet in before Christmas! It was wonderful to be able to spend Christmas in our new house. Be sure to thank the carpet layers as well. We will be sure to get the word out about CarpetsPlus and your Great Customer Service."
A note to say how pleased I am with the laminate floor, and to say what a great job Jim Janikowski did. I’m fussy and picky and anxious about having work done. I had none of these with his work. Immediately, I knew he was honest and would do the job right! I would highly recommend him to anyone! He was mannerly and put the effort into having everything be just perfect. "
- Cinda La Mar
Carpets Plus ColorTile
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Not everyone writes reviews online. We get so much feedback mailed to us that we thought we would share it here.
I just wanted to thank you for taking care of my tile needs! I really appreciate the rapid (more correctly "instant" service that permitted my contractor to finish the job.
I wanted to let you know how thrilled I am with the new hard wood floors. The Brazilian Cherry is spectacular!
The reactions from visitors are pretty much the same: the jaw drops, followed by a "Wow! Your floors are soooo beautiful!" This is followed by a lot of raves that include "rich, warm, cozy, I would never leave my home again, etc." I can't thank you enough for helping me make my home the home of my dreams!
A few months ago Mike paid a visit to our home due to some staining of our flooring caused by previous installation from Carpets Plus almost 6 years ago. Mike was quick to assure us that the problem would be resolved at no cost to us.
A few weeks later his call came in to set up the install date. The two guys arrived on time and worked diligently to tear up and replace our floor with the audience of two of our children. A few days later a follow up call came in from Mike (and we forgot to call back - sorry!).
We just wanted to tell you how much we truly appreciated working with your company. The process was smooth, the men were forthcoming and kind. To top it off, we have four young children, and each of the guys involved in this process took a moment to answer their questions as well as ours and pay them a moment of attention. We definitely will be happy to pass along your name when anyone is looking for referral and for our future needs. Thanks so much for your excellent customer service and installation!
Trevor and Tanya Kravick
My husband and I would like to thank all the people involved in making the replacement of our kitchen and dining room floor much easier than we thought it ever could be! We will come back for any flooring needs we ever have again.
Jean and Rob Retallick
We appreciate all you have done so far to keep this project moving
forward. I look forward to continuing our relationship into the future.
Project Manager, Findorff Construction
So far so good with the laminate floor! No more squeaks. Thank you for your follow-through on "customer satisfaction". We appreciate your time and efforts!
Lynn & Jeff Riley
Thank you so much for helping me complete the hardwood floor repair I was faced with! I finally got it installed and it looks great! You were so helpful and pleasant to work with.
Thank you for making the buying of new floors a good experience. You showed us patience and took the time to make sure we got what we wanted. I was dreading the selection process, but you made it easy.
Thank you for showing us that customer satisfaction is important to you and CarpetsPlus.
I would like to take a moment of your time to let you know how pleased I am with my stain guard carpet that was purchased from you four years ago.
I had a light blue sculptured carpet installed in the family room in my basement and had a "roll-end" sapphire blue rug installed in the laundry/shower area.
These rugs have held up through muddy traffic, and with the recent flooding problems, a 2" accumulation of rain in my basement! When your installer was laying the carpet down, he told me that if I ever had a leaky basement and the carpet got saturated, I should lift the ends up and run fans and my dehumidifier and it would dry out the rug with no problem.
Well he was right!! I not only had 2" of muddy stinky water in the remodeled basement, but I also had the added foot traffic of a sump pump contractor and his crew tracking in mud, sand, and filth on my beautiful carpets. I was all but sickened when I saw the condition of the carpets when the project was completed. But, then I remembered what your installer had told me - vacuum out as much water as possible, dry them with fans, and vacuum them they should survive.
The contractors finished the sump pump work this week, and my carpets did survive. I did exactly what your installer said, I lifted up the ends, pulled out as much of the water as possible from them, ran my fans, and dehumidifiers, and when dry I vacuumed them and they look almost as new as the day they were installed. Thank you again for such a great carpet. They truly are stain guarded.
A very satisfied customer,
Lynn & Jeff Riley
They ♥ the flooring, tile job + new shower!
Doug and Terry did a fantastic job on the installation of our carpet last week. They took their time on the seaming to where we can't even see them. They were very nice and patient and allowed us to move our furniture as they went. Please thank them again for us.